Legal
Contact Us
Last updated: 22 June 2026
We're here to help. Whether you have a question about your subscription, a technical issue, a privacy concern, or just want to share feedback about Ayra, reach out to us using the details below.
Support Contact Details
| Channel | Details |
|---|---|
| support@ayraverse.com | |
| Phone | +91 6355449195 |
| Business Hours | 10:00 AM – 6:00 PM IST (Monday to Saturday, excluding national public holidays) |
| Response Time (Email) | Within 24–48 hours on business days |
| Response Time (Phone) | During business hours as listed above |
Registered Business Address
ASHOK BANKA KUSHWAHA
Sachin, Surat
Gujarat – 394230
India
What to Include in Your Message
To help us resolve your query quickly, please include the following in your email or call:
- Your registered email address (the email linked to your Google account used to sign in)
- A brief description of your issue or question
- Razorpay payment/transaction ID (for billing or refund queries — found in your Razorpay receipt SMS or email)
- Screenshots or error messages if you are reporting a technical issue
Common Topics and Where to Get Help
| Query Type | Where to Go |
|---|---|
| Subscription upgrade / downgrade | Account Settings in the app, or email us |
| Cancel subscription | Account Settings → Subscription → Cancel, or email us |
| Refund request | Refund & Cancellation Policy — then email us |
| Billing or payment issue | Email with your Razorpay transaction ID |
| Account deletion / data erasure | Email with subject "Account Deletion Request" |
| Privacy / data rights request | Privacy Policy → Section 9, or email us |
| Technical issues / bugs | Email with a description + screenshots |
| Report abusive content or safety concern | Email with subject "Safety Report" — we prioritise these |
| Grievance / formal complaint | See our Grievance Redressal page |
Grievance Redressal
For formal complaints under the Consumer Protection Act, 2019, IT Act, 2000, or DPDP Act, 2023, please contact our designated Grievance Officer. See our Grievance Redressal page for full details, including response timelines.
Social Media
Note: Our official support channel is email at support@ayraverse.com. We may have a presence on social media platforms, but social media messages are not monitored for support requests and should not be used for sensitive matters like billing, account security, or data privacy.
Feedback
We value your feedback on Ayra. If you have suggestions, compliments, or feature requests, email us at support@ayraverse.com with the subject "Feedback". We read every message.