Shipping & Delivery Policy

1. Nature of Service — 100% Digital Delivery

Ayra, operated by ASHOK BANKA KUSHWAHA, is a fully digital, electronically delivered service. We do not sell, ship, or deliver any physical goods. No hardware, merchandise, or tangible products are dispatched under any subscription tier.

This policy exists to satisfy regulatory disclosure requirements (including Razorpay's merchant verification requirements and the Consumer Protection (E-Commerce) Rules, 2020) and to make our delivery mechanism fully transparent to you.

2. What You Receive

When you subscribe to a paid Ayra plan or create a free account, you receive:

3. Delivery Timelines

If you do not receive access or a confirmation email within the timeframes stated above, please check your spam/junk folder first. If the issue persists, contact us at support@ayraverse.com.

4. Delivery Failures and Non-Receipt

If you have been charged but are unable to access your subscription features:

1. Check your account status — Log in at https://kizuna.ayraverse.com and verify your subscription tier under Account Settings.
2. Check your email — Confirm the email address associated with your Google account is reachable.
3. Contact us — Email support@ayraverse.com with your registered email and the Razorpay transaction/payment ID (found in the payment confirmation SMS or email from Razorpay). We will resolve access issues within 24 hours on business days.

If a delivery failure is caused by our system error and cannot be resolved, you will be entitled to a full refund per our Refund & Cancellation Policy.

5. No Physical Shipping

Because the Service is entirely digital:

• There are no shipping charges, delivery charges, or courier fees of any kind.
• There are no shipping addresses to provide.
• International access is subject to the availability of the Service in your region and applicable local laws. We currently serve users primarily in India; access from other regions may be restricted or subject to change.

6. Technical Requirements for Access

To access the Service, you need:

Web Application

• A modern web browser (Chrome, Firefox, Safari, Edge — latest two major versions recommended)
• A stable internet connection (minimum 5 Mbps recommended for voice features)
• A microphone for voice input (optional)

Android Application

• Android 8.0 (Oreo) or later
• A stable internet connection
• Microphone permission (for voice input)

We are not responsible for access failures due to incompatible devices, outdated browsers, poor internet connectivity, or network restrictions imposed by your internet service provider.

7. Service Availability

We aim to maintain 99.5% uptime for the Service, excluding scheduled maintenance windows. Scheduled maintenance will be announced at least 24 hours in advance via in-app notification, email to registered users.

Emergency maintenance may occur with shorter notice. We are not liable for brief outages that are not caused by our negligence.

8. Contact for Delivery Issues