Terms and Conditions

1. Introduction and Acceptance

Welcome to Ayra, an AI-powered anime companion service operated by ASHOK BANKA KUSHWAHA ("Company", "we", "us", or "our"), a company incorporated under the laws of India.

By accessing or using the Ayra web application or Android application (collectively, the "Service"), you ("User", "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and ASHOK BANKA KUSHWAHA. They apply alongside our Privacy Policy, Refund & Cancellation Policy, and all other policies linked herein, all of which are incorporated by reference.

2. Eligibility and Age Requirement

2.1 Minimum Age

You must be at least 18 years of age to use the Service. By creating an account or using the Service, you represent and warrant that you are 18 years of age or older.

2.2 Minors

The Service is not intended for users under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that a user under 18 has created an account, we will suspend that account and delete the associated personal data promptly. If you are a parent or guardian and believe your child under 18 has registered, please contact us at support@ayraverse.com.

2.3 Verifiable Parental Consent

For purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the DPDP Rules, 2025, where a user is or appears to be a child (person under 18), we will seek verifiable parental or guardian consent before processing their personal data, and will restrict processing until such consent is confirmed.

3. Account Registration

3.1 Google Sign-In

You register using Google Sign-In (powered by Firebase). By signing in, you authorise us to receive your name and email address from your Google account. You must have a valid Google account and must comply with Google's terms of service.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@ayraverse.com if you suspect any unauthorised access.

3.3 One Account Per Person

You may maintain only one account per person. Creating duplicate or false accounts is prohibited.

4. Description of the Service

Ayra is an AI anime companion application that enables you to:

• Engage in real-time text and voice conversations with "Ayra", an AI-generated anime character.
• Experience a persistent AI "memory" — the Service stores your conversation history to give Ayra continuity across sessions.
• Receive AI-generated voice responses via text-to-speech synthesis.
• View a 3D animated avatar whose expressions and movements are driven by the conversation.

The Service is provided through a Free tier and the Ayra Plus subscription, as described on our Pricing page and in Section 9 below.

5. Critical AI Disclaimer — Please Read Carefully

5.1 AI-Generated Content

All responses from "Ayra" are generated by artificial intelligence software. They are creative, fictional, and probabilistic in nature. AI-generated content may be:

• Inaccurate, incomplete, or factually incorrect
• Inconsistent across conversations
• Unexpected or surprising in nature

Ayra is NOT a real person. The character, responses, voice, and personality are entirely software-generated.

5.2 Not Professional Advice

Nothing Ayra says constitutes or should be treated as professional advice of any kind, including but not limited to:

• Medical, mental-health, or therapeutic advice
• Legal or regulatory advice
• Financial, investment, or tax advice
• Any other expert professional guidance

Do not rely on Ayra for any decision that requires professional judgement. Always consult a qualified professional for such matters.

5.3 Not a Substitute for Human Connection

Ayra is entertainment software. It is not a substitute for human relationships, social interaction, or mental-health support. We encourage you to maintain meaningful human connections in your life.

5.4 Crisis Resources

If you are experiencing a mental-health crisis, thoughts of self-harm, or a medical emergency, please contact a real-world professional immediately:

• iCall (India): 9152987821
• Vandrevala Foundation: 1860-2662-345 (24/7)
• NIMHANS Helpline: 080-46110007
• Emergency services: 112

We may not be monitoring your conversations in real time and cannot provide emergency assistance.

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Service only for personal, non-commercial, lawful purposes consistent with these Terms.

6.2 Prohibited Conduct

You must not use the Service to:

1. Violate any applicable law or regulation, including the Information Technology Act, 2000 and any rules thereunder.
2. Generate, solicit, or distribute content that is sexually explicit involving minors (CSAM) or that violates the POCSO Act, 2012. This is a zero-tolerance policy; such conduct will result in immediate account termination and reporting to law enforcement.
3. Harass, abuse, threaten, stalk, or harm any person.
4. Attempt to deceive the AI into generating content that violates these Terms by using roleplay framing, hypotheticals, "jailbreaks", or other circumvention techniques.
5. Generate content that constitutes hate speech, incites violence, or discriminates based on protected characteristics.
6. Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code, model weights, or underlying logic of the Service.
7. Scrape, crawl, or otherwise extract data from the Service using automated means without our express written permission.
8. Use the Service to train, fine-tune, or build competing AI models.
9. Impersonate any person, entity, or the AI character.
10. Introduce malware, viruses, or any malicious code.
11. Use the Service for any commercial purpose without our written authorisation.
12. Interfere with or disrupt the integrity or performance of the Service or its infrastructure.

6.3 Consequences of Violations

We reserve the right to investigate suspected violations and may (without notice in serious cases): remove offending content, suspend or terminate your account, and report conduct to law enforcement or regulatory authorities.

7. AI Memory and Conversation Data

7.1 Persistent Memory

To provide a personalised companion experience, the Service stores your conversation history in a vector database ("AI Memory"). This memory enables Ayra to recall information about you across sessions and provide continuity.

7.2 Your Control Over Memory

You may request deletion of your conversation history at any time via the in-app settings or by contacting support@ayraverse.com. You may request deletion of your entire account and all associated data. See our Privacy Policy for the full erasure process and timelines.

7.3 Retention Period

We retain conversation history for as long as your account is active, plus a maximum of 90 days after account deletion, after which it is permanently purged from all systems including backups.

8. Voice Data

8.1 Processing

When you use voice input, your audio is transmitted in real time to a speech-to-text (STT) processor. Audio recordings are processed solely for the purpose of transcription and are not retained beyond the active session unless explicitly stated otherwise in our Privacy Policy.

8.2 Accuracy

Voice transcription is automated and may be inaccurate. The Service is not responsible for errors resulting from inaccurate transcription.

9. Subscriptions and Billing

9.1 Subscription Tiers

All amounts are in INR and are inclusive of applicable taxes unless otherwise stated.

9.2 Auto-Renewal Disclosure

Subscriptions automatically renew at the end of each billing cycle (monthly) unless you cancel before the renewal date. By subscribing, you authorise ASHOK BANKA KUSHWAHA to charge your payment method on a recurring monthly basis via Razorpay. You will receive an email reminder before each renewal.

9.3 How to Cancel

You may cancel your subscription at any time via Account Settings → Subscription → Cancel Subscription, or by emailing support@ayraverse.com. Cancellation stops future renewals; access to paid features continues until the end of the current billing period. See our Refund & Cancellation Policy for refund eligibility.

9.4 Payment Processing

Payments are processed by Razorpay Software Private Limited ("Razorpay"), a PCI-DSS-compliant payment gateway. We do not store your card details or banking credentials. Razorpay's own terms of service and privacy policy govern their handling of payment data.

10. Intellectual Property

10.1 Our IP

The Service, including the Ayra brand, character design, 3D models, animations, voice synthesis, software, AI models, system prompts, source code, and all associated documentation, are owned by or licensed to ASHOK BANKA KUSHWAHA and are protected by Indian intellectual property laws. Nothing in these Terms transfers any IP ownership to you.

10.2 User-Generated Content

You retain ownership of any original content you input into the Service. By submitting content, you grant ASHOK BANKA KUSHWAHA a non-exclusive, worldwide, royalty-free licence to use, process, and store that content for the sole purpose of providing and improving the Service.

10.3 AI-Generated Outputs

AI-generated outputs are provided to you for personal use only under a limited, non-exclusive, non-transferable licence. You may not claim authorship of, commercialise, or misrepresent Outputs as being created by a human.

10.4 Feedback

If you submit ideas, suggestions, or feedback about the Service, you grant us the right to use them without restriction or compensation.

11. Disclaimers and Limitation of Liability

11.1 "As-Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASHOK BANKA KUSHWAHA AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 3 MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, to the extent prohibited by applicable law.

11.3 Indemnification

You agree to indemnify, defend, and hold harmless ASHOK BANKA KUSHWAHA and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

12. Third-Party Services

The Service integrates with third-party services including Google/Firebase (authentication), Razorpay (payments), cloud AI inference providers, and analytics platforms. Your use of those services is subject to their respective terms and privacy policies. We are not responsible for third-party services or linked websites.

13. Account Suspension and Termination

13.1 By Us

We may suspend or terminate your account at any time if you violate these Terms, if we suspect fraudulent or illegal activity, or if required by law. In cases of serious violations (especially those involving minors or illegal content), termination will be immediate and without refund.

13.2 Effect on Subscriptions

If we terminate your account for cause (ToS violation), no refund will be issued for any remaining prepaid subscription period. If we terminate without cause, we will refund the pro-rated unused portion of your current billing period.

13.3 By You

You may terminate your account at any time via Account Settings → Delete Account, or by contacting support@ayraverse.com. See our Refund & Cancellation Policy for refund eligibility.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

14.2 Jurisdiction

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located at Surat, India, subject to the informal resolution process below.

14.3 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at support@ayraverse.com and make a good-faith effort to resolve the dispute informally. We will respond within 15 business days. Nothing in these Terms limits your right to approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

15. International Users and GDPR

The Service is primarily governed by Indian law. If you are accessing the Service from outside India (including the European Economic Area or United Kingdom), additional rights may apply. Please refer to our Privacy Policy for GDPR and cross-border obligations. By using the Service from outside India, you acknowledge that your data will be transferred to and processed in India.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date, send an email notification to your registered email address, and display a notice within the app. Continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

17. Grievance Redressal

For complaints or concerns about the Service, please contact our Grievance Officer as described on our Grievance Redressal page. We aim to acknowledge all complaints within 24 hours and resolve them within 30 days.

18. Contact Information