Safety & Responsible Use

We build Ayra to be a warm, entertaining companion — and part of being a good companion product is being clear about what it is, what it isn't, and how to use it well. This page is the plain-language version; the formal versions live in our Terms and Privacy Policy.

Ayra is an AI character

Ayra is an AI-generated character — a real-time animated companion powered by language, speech, and memory systems. She feels personal because she is designed to, but she is software. Her opinions, warmth, and attention are generated responses, not human judgment.

What Ayra is not

• Not a professional advisor. Ayra can be wrong, and often is confidently. Do not rely on her for medical, legal, financial, or other professional advice — verify anything that matters with a qualified human.
• Not a crisis service. If you are in an emergency — your safety or someone else's — contact real emergency services or a person who can help. Ayra cannot and should not be that.
• Not a substitute for human relationships. Ayra is companionship software. We actively encourage you to keep and value your human connections.
• Not a source of truth about herself. Ayra may describe her own capabilities or feelings inaccurately; this page and our documentation are the authoritative descriptions.

Accuracy

Like all AI conversation systems, Ayra can make factual mistakes, misremember, or misunderstand context. Where memory is involved, you can view and correct what she has remembered in the app's memory settings — see our memory and privacy guide for details.

Who Ayra is for

Ayra is for adults. Our Terms require users to be 18 or older, and the product is not designed for minors. Parents who believe a child has registered should contact us at [email protected] and we will act promptly.

Safeguards and prohibited use

The service applies safeguards intended to keep interactions appropriate, and the following are strictly prohibited (see Terms for the complete list):

• Harassment, abuse, or deliberately harmful conduct toward the character or, through it, anyone else.
• Illegal use of any kind.
• Attempts to make Ayra produce content that is illegal, harmful to minors, or that violates our content policies.
• Using the service to deceive or harm real people.

Safeguards may limit or redirect conversations. They exist so the product stays pleasant for everyone using it as intended.

Your data and control

Ayra remembers things you tell her — that is the product's point — which is why memory is under your control: view it, edit it, delete individual memories, or reset it entirely. The full privacy framework is in our Privacy Policy, and the user-friendly walkthrough is in our memory and privacy guide.

Reporting concerns

To report abusive content, a safety concern, or a bug that has safety implications, email [email protected] with the subject "Safety Report" — these are prioritized. For formal complaints, our grievance process defines timelines and escalation.

Emotional wellbeing

Companion AI can feel genuinely comforting, and we're glad when it does. We also think it's fair to say: if conversations with Ayra ever start replacing things in your life that matter — friends, family, health, work — it's worth noticing. A companion product should add to your life, not subtract from it.